We’re hiring a Business Engagement Officer to join the Swansea BID team and help us deliver the objectives set out in our Term 5 Business Plan. The role will support our day-to-day engagement with BID businesses, communications, events and wider city-centre activity, helping us stay closely connected to the businesses we represent and the priorities that matter to them.

Pay: £26,000.00 per year
Location: Swansea City Centre (in-person) with engagements and visits to be expected across the district.
Contract: Full-Time Fixed Term contract until 31st July 2031
Hours: 37.5 Hours per week
Working pattern: Standard working hours are Monday to Friday 9am-5pm (one late finish per week will be required)
Reports to: BID Manager / Operations Manager
Closing date: 23:59, 7th October 2026

About Swansea BID

Swansea BID (Business Improvement District) is a dedicated, not-for-profit organisation focused on enhancing the vitality of Swansea City Centre. We support a wide array of projects and initiatives designed to improve the business environment, increase footfall, and foster economic growth for local businesses. Our team is committed to promoting Swansea as a thriving destination for commerce, culture, and community.

Job Summary

The Business Engagement Officer will play a key role in strengthening relationships with BID members, effectively communicating BID initiatives, and ensuring that the needs of our local business community are heard and met. This role is responsible for engaging with BID members, delivering strategic communications, and supporting the overall objectives of the Swansea BID. This is an entry level role and the ideal candidate will have an interest in place management and someone enjoys talking to new people face to face.

Key Responsibilities

Business Engagement

• Develop and maintain strong relationships with BID members, understanding their needs, concerns, and ideas.
• Conduct regular visits to businesses within the BID area to gather feedback and inform them of ongoing and upcoming initiatives.
• Serve as the primary contact for BID members, responding to inquiries and connecting them to relevant resources and support.
• Engage with the night time economy. This will include evening working at least one day a week.

Communication and Outreach

• Promote communication strategies that promote BID initiatives and inform members of available services.
• Help develop content for newsletters, email updates, press releases, and social media channels to keep stakeholders informed and engaged.
• Contribute content to BID’s social media presence, ensuring consistent and professional messaging across platforms.

Marketing and Promotions

• Support marketing campaigns aimed at promoting Swansea City Centre as a vibrant place to shop, dine, and do business.
• Assist in the planning and delivery of events that encourage footfall and enhance the City Centre experience.
• Work closely with the BID Manager and other team members to align communication and marketing activities with BID objectives.

Data and Reporting

• Collect, analyse , and report on data related to business engagement, footfall, and marketing campaign performance.
• Ensure that information on SentrySIS, Big Heart of Swansea Hub and BID CRM are up to date.
• Prepare monthly reports for the BID Manager, highlighting key engagement activities, member feedback, and communication metrics.

Essential Skills and Qualifications

• Strong verbal and written communication skills, with the ability to adapt messaging for diverse audiences.
• Familiarity with digital marketing tools, including social media management platforms.
• Strong organisational skills and the ability to handle multiple projects simultaneously.
• Self-motivated and comfortable working independently as well as part of a team.

Desirable Skills

• Knowledge of the Swansea City Centre business landscape and the needs of small to medium-sized businesses.
• Experience with data analysis and reporting tools (e.g., Excel, Google Analytics).
• Event planning and coordination experience.
• Proven experience in a role that involved business engagement, community outreach, or public relations.

Personal Qualities

• A proactive and enthusiastic approach to engaging with the business community.
• A collaborative mindset and the ability to build positive working relationships.
• High level of professionalism and a commitment to the values and goals of Swansea BID.

Application Guidance

CV’s and cover letters should be sent to info@swanseabid.co.uk before the closing deadline (23:59 7th October).

Applicants must have the right to work in the UK.

Swansea BID is committed to equality of opportunity and welcomes applications from all suitably qualified candidates.